Job Description

Office Location:
Viman Nagar, Pune

Experience Required: 3-5 Years

Max Notice Period: 30 Days

Role & Responsibilities:
oLead user research initiatives to understand customer needs, behaviors, and pain points across Bajaj Finserv's digital ecosystem (apps, websites, self-service platforms).
oDesign and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
oTranslate research findings into personas, journey maps, and experience frameworks that guide product design decisions.
oCollaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
oEvaluate existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
oApply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.
oCommunicate insights through compelling reports, presentations, and storytelling to influence stakeholders at all levels.
oContribute to establishing research best practices, processes, and repositories across the design function.

Ideal Candidate:
oBachelor's/Master's degree in HCI, Cognitive Psychology, Design, Behavioral Science, or related field.
o3-5 years of experience as a UX Researcher or in a similar role within digital-first or product-driven organizations.
oStrong expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
oExperience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.
oAbility to synthesize complex data into clear, actionable insights.
oExcellent communication and stakeholder management skills; ability to influence product decisions with evidence.

Preferred Skills:
oPrior experience in BFSI, fintech, or large-scale B2C products.
oFamiliarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration.
oKnowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).
oExperience working in Agile/Scrum environments with cross-functional teams.

Perks, Benefits and Work Culture:
Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India's most diversified Non-banking financial companies, and among Asia's top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we're present in India.

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,000,000.00 per year

Application Question(s):

Strong UX Researcher Profile Mandatory (Experience 1) - Must have 3+ YOE hands-on UX Research / User Research for B2C Products Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies Preferred (Company) - Product Company We have an alternate Saturdays working. Are you comfortable to WFH on 1st and 4th Saturday?
Work Location: In person