Job Description

FUNCTIONAL/ OPERATIONAL:

• Check the roster before the shift begins.
• Check attendance as per the roster.
• Cascade any important update or information to the team through buzz session or nominate a team member to conduct the same.
• Design and implement systems to handle data / reports and regularly review to make necessary changes.
• Monitor cases and provide timely feedback.
• Conduct quality audits on weekly basis.
• Study the team data to analyze and draw trends.
• Draw up action plans for the advisors requiring coaching or development.
• Track attrition and performance regularly.
• Conduct quarterly audits for leave cards and other documentation.
• Identify process gaps and collaborates with the Client to formulate solutions.
• Provide updates to Team Manager regularly with respect to the performance of the team and any issues faced by them.
• Initiate action plans as required.

Information Security General Security Responsibilities:

• Adhering to Information Security Policies and Procedures of TELEPERFORMANCE
• Ensuring compliance to Information Security Policies and Procedures

Specific Security Responsibilities:

• Ensure reportees comply with the security policy and procedure of TELEPERFORMANCE
• Understand and Comply with Information Security Policies and Procedures, and report all security incidents.
• Ensure the audit non-compliances are fixed within the stipulated timelines.
• Protect information entrusted to you.
• Follow the information labeling and handling procedures based on the classification level of the asset.
• Follow the Clear Screen and Clear Desk Policy.
• Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.
• Comply with the Non Disclosure Agreement.

TEAM RELATED:

• Monitor team performance.
• Enable development opportunities for team through participation in various initiatives.
• Assist team members who are new to the process.
• Prepare development plans for team members and track their implementation.
• Answer queries raised by the team.
• Ensure team adherence to discipline & TELEPERFORMANCE Policies.

Job Types: Full-time, Permanent Salary: Up to \xe2\x82\xb9650,000.00 per year Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• Rotational shift

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)