. The role involves interacting with US customers to resolve account issues, negotiate payments, and deliver exceptional service while maintaining regulatory compliance.
Key Responsibilities
Outbound calls for
US collections
and payment follow-ups
Inbound customer service support for
billing, disputes, and account queries
Negotiate payment plans and resolve delinquent accounts
Ensure
FDCPA compliance
and client-specific quality standards
Maintain accurate documentation in
CRM / Dialer systems
Provide first-call resolution and maintain customer satisfaction
Eligibility Criteria
Minimum
1 year experience in US Collections or US Customer Service
Strong spoken
English communication (US accent preferred)
Knowledge of
FDCPA regulations
and compliance standards
Experience working in
BPO / KPO / International Call Centers
Comfortable working
night shifts (US timings)
Basic knowledge of
MS Excel, CRM tools, and Dialers
Preferred Experience
Third-party
US Collections (Pre-charge-off / Post-charge-off)
Financial services, billing, or accounts receivable background
Experience with
payment portals, auto dialers, and CRM software
What We Offer
Competitive salary with performance-based incentives
Weekend bonus (where applicable)
Medical insurance and statutory benefits
Paid leaves and performance rewards
Career growth in international BPO operations
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
Provident Fund
Education:
Bachelor's (Required)
Experience:
US Collections OR US Customer Service (Voice Process): 1 year (Required)
International BPO, KPO / Call Center: 1 year (Required)
FDCPA Collection, Billing, Account & Dispute Resolution: 1 year (Required)
Dialer systems, MS Excel, Payment Portals, CRM tools: 1 year (Required)
S Collections (Pre-charge-off / Post-charge-off): 1 year (Required)
Call Documentation, Third Party Collections: 1 year (Required)
Payment Negotiation, FDCPA Compliance, Payment Follow Up: 1 year (Required)
Outbound & Inbound Calling: 1 year (Required)
Communication (US Accent): 1 year (Required)
US Calling Process, US Collections Agent: 1 year (Required)
Language:
English (Required)
Shift availability:
Overnight Shift (Required)
Work Location: In person
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