Job Description

CAFa? MANAGER/ ASSISTANT MANAGER LEVEL 1/LEVEL 2 Reporting to: Area ManagerReportees: Brew Masters , Operation Trainees, Team Members.KRA: 1. Translating companyaEUR(TM)s objectives in the region2. Ensure store compliance with companyaEUR(TM)s operational procedures3. Lead, motivate & develop team to maximize profits4. Drive customer focus through service standards in areaKnowledge, Skills & Excellent communication & influencing skillAbilities: Result oriented

• Financial awareness & understanding of P&L
• Ability to strategize & analyze reports
• Sales & marketing orientation
• Planning & organizational skills
• Building & developing high performance team
• Operating system & internet skills

Qualifications: BHM graduateExposure: 2 - 4 years of experience in handling multiple F&B units ,Hotel/Hospitality

• Retail or related industry exposure (KFC,MC Donald,Pizza

Hut,Dominos/Pizza Corner/Any Hotels/Any Retail)Key Words: Steward/Captain/Store Manager/Store Incharge/ShiftManager/Assistant Store Incharge/Outlet Manager/Outlet incharge/StoreAssistant)Duties & Financial: Responsibilities:

• Supervise an individual outlet.
• Maximize Cafe sales performance and drive profits.
• Sales forecasting and apportioning targets across teams.
• Asset & Equipment maintenance.
• Assuring the Timely & Accurate indent is placed for the cafe.
• Wastage control measures.
• Ensuring the compliance of the SOPs on cash & all the tenders.
• Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

• Retention of manpower.
• Motivating the team to ensure the sales target in met.

• Briefing the team on a daily basis to ensure the team understands the importance SOPs
• Ensure the team is groomed to move to the next level.
• Grievance handling & solving issues.
• Ensure the Training Certification of team members.

Process Indicators:

• Ensuring all the documentation related to the cafe is done on time (Sales

Reports/ Cafe Registers).

• Ensuring the Quality Audits done on day to day basis.
• Implementation of SOPs.
• Efficient utilization of the manpower by means of effective charting out the duty rooster.
• Integrity, cost controllable & Waste Management.
• Ensuring 90% score in the Management Visit Report.

Customer orientation:

• Ensure all the Customer complaints are resolved.
• Analysis of Customer database complaints & drive the footfall in the cafes.
• Ensuring the MAST & SOPs is followed by the team in the cafe to drive customer focus.
• Ensuring the Training norms are met.
• Ensuring 90% score in the Management Visit Report.

Job Type: Full-timeSalary: a,15,000.00 - a,25,000.00 per monthSchedule:

• Flexible shift

Ability to commute/relocate:

• Goa, Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 7715953934