Job Description

About IntellismithIntellismith, founded in 2019, is a dynamic HR service and technology startup. Our mission is to tackle India\'s employability challenges head-on. Currently, we operate two key lines of business: recruiting and outsourcing. With teams based in Noida, Chennai, Mumbai, and Bangalore, we collaborate with top brands in the BFSI and IT sectors.As we chart our growth trajectory, we\'re transitioning from a service-centric model to a product-focused company. Our journey involves building a cutting-edge skilling platform to empower Indian youth with domain-specific training, making them job-ready for the competitive market.Why Join Intellismith?

• Impactful Mission: Be part of a forward-thinking organization committed to solving employability challenges. Your work directly contributes to bridging the skills gap and transforming lives.
• Innovation and Growth: Contribute to our exciting transition from services to products. Shape the future of our skilling platform and impact Indian youth positively.
• Collaborative Environment: Work alongside talented professionals across multiple locations. Our diverse teams foster creativity and learning.
• Entrepreneurial Spirit: Intellismith encourages fresh ideas and entrepreneurial thinking. Your voice matters here.

As leading outsourcing partners, we are hiring for experienced Application Support Engineer (L1/L2) to be deployed at our client site, which is the largest provider of telecoms and mobile money services.Job Details

• Experience required- Minimum 3 years of experience in L1/L2 Application Support and operations
• CTC Bracket- Max upto 10 LPA
• Qualification- BE/B.Tech/ Graduation in computer stream.
• Location- Noida (WFO - 5 days)
• Shift: 24x7 support (Rotational shift)
• Notice Period: Immediate to 15 days (Candidates with notice period of less than 30 days are preferred)

Mandatory Skills

• Must have experience in Application Support,Unix, and SQL.
• Basic knowledge Kubernetes

Job Responsibilities:

• Flexible and solely able to support Operations in 24x7 in an enterprise multi-cultural OpCo environment on rotation basis.
• Ensure that escalated issues are prioritised accordingly and handled efficiently providing a timely response and effective resolution as per ITIL framework.
• Monitoring, analysing, researching and resolving issues and partner queries for all Airtel Money applications.
• Identify recurring problem areas to target with focussed training and input into application enhancement and automations.
• Prompt logging of identified or reported issues in the Airtel Money\'s ticketing tool (JIRA).
• Maintain KEDB and internal documentation over central repository (Confluence).
• Working closely with Operation Managers, Application Leads and local OpCos to ensure 100% system availability.
• Ability to understand service architecture and operational parameters, to effectively manage and handle critical problems/complex issues.

Required Skills:

• Good in Unix, SQL and Application Support
• Basic knowledge Kubernetes and Microservices Architecture
• Strong analytical skills
• Excellent communication and interpersonal skills, written and verbal
• The ability to cope under pressure and juggle priorities
• Strong in monitoring, log-analysis, diagnosis, troubleshooting, and identifying solutions to escalate and resolve business/operational issues

Certification:Certification in ITIL would be a plus

Intellismith