Job Description

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The Unity Product Team forms part of the Interaction Management Program and is a dedicated group of Product Managers that are committed to delivering better ways of working for our clients and JPM Operations across the CIB. The Unity Product Team are focused on outcomes first and foremost, data driven with an emphasis on learning through experimentation, and collaborate with cross functional teams including Technology, User Experience Researchers & Designers, Data Science, Product Marketing and Operations.

The Unity Product Team aims to bring teams, data and intelligence together onto a unified transaction related enquiry and exception case management platform to deliver exceptional client experience, reduce operational risks, and enable efficient resolution.

An essential aspect of the product vision & strategy relates to how the right data is made available to users and key stakeholders when they need it so that we can optimise the user experience, and to facilitate machine learning and analytics.

Role Description

The successful applicant will be part of a global team delivering key aspects of the product vision & strategy. The individual will report to the Unity Information Manager and will partner closely with product managers, UX, technology & data science leads to translate the users' & businesses' informational needs plus the needs of key partners to determine, define and execute a data management strategy that aligns to the program vision. The Unity Data Analyst will be responsible for:

• Develop and execute scalable model to onboard teams and entitlements across all Unity teams together with wider interaction of systems used in the resolution of cases.
• Ongoing management of a data dictionary and taxonomies that incorporate how users' work is organised, classified, allocated, prioritised, investigated and resolved.
• Support the development of the Logical Data Model (LDM) through researching users' informational needs across a range of use cases so that the LDM can be tested to ensure alignment with the product vision & strategy.
• Partner closely with technology to devise strategies for accessing data from both legacy & strategic applications in a consistent manner
• Partner with Data Science and Product Managers on the classification and extraction of unstructured data and the provision of data for machine learning
• Define standards and devise and implement effective processes & governance for data management in partnership with the Unity Data Council and Chief Data Office
• Ensure a deep understanding of the user journey and business processes
• Identify and address key risks & assumptions proactively though experimentation & testing

Required Skills and Qualifications

• Prior experience of Product Management ideally in a large corporation, client service, operational or technology environment
• Prior experience and understanding of CIB Operations business areas and trade lifecycle knowledge would be an advantage
• Prior experience or working knowledge of web and database technologies preferred
• Logical and structured approach to planning, analysis and decision-making
• Well organized and able to work under pressure to meet deadlines
• Attention to technical detail, seek out potential problem area and follow-up with experts
• Experience working in agile teams with UX designers & technologists
• Inquisitive and motivated to solve business problems for users & clients in creative ways
• Confident to question business and technology requirements and solutions respectively
• Excellent communication and relationship building skills

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.