Job Description

Job Reference
* JR00111764



Job Summary
* Unit Manager - Credit Operations/Senior Unit Manager - Credit Operations


Job Purpose
\xe2\x80\x9cThis position is open with Bajaj Finance ltd.\xe2\x80\x9d To design and deliver Talent and Leadership Development interventions in the Operations Vertical that support the execution of business strategies and enhance business performance at both National and Regional levels.


Job Duties & Key Responsibilities
* Duties and Responsibilities - 1. TAT and Partner Management \xef\x82\xa7 Developing maintaining and delivering results as per agreed SOWs with partners. \xef\x82\xa7 Working closely with service partners to ensure service SLA are met \xef\x82\xa7 Support the service team in ensuring TAT is delivered as agreed and there are no escalations received. \xef\x82\xa7 Ensuring no RBI/SMT escalations across queues managed 2. Team management and coaching \xef\x82\xa7 Participate in selection process to identify the right talent for positions within the team when required \xef\x82\xa7 Determine individual training needs and development plans to build expertise and enhance skills in the team \xef\x82\xa7 Set objectives conduct reviews and close appraisal processes for the team as per timelines
* Major Challenges - \xef\x82\xa7 Managing expectations of multiple stakeholders in an ecosystem of various partners & diverse lines of businesses with diverse set of stakeholders and bringing them on-board for driving horizonal changes/ developments \xef\x82\xa7 Managing multiple projects of varied magnitude at the same time and also ensuring BAU is not impacted \xef\x82\xa7 SLA and Partner Management
* Key Decisions / Dimensions - \xef\x82\xa7 Decision on utilization of provided HC to deliver expected results




Required Qualifications and Experience
* a) Qualifications \xe2\x80\xa2 Minimum Qualification: Graduation, MBA preferred b) Work Experience \xef\x82\xa7 Minimum 5 years of work experience, experience in service and deep understanding of RBI and DBS card will be an advantage \xef\x82\xa7 Experience in stakeholder and team management