Management of the social media handle from customer servicing perspective Handling queriesrequestcomplaint received at the social media platform Management of end of end relation with the vendor handling social media platform Building and publishing MIS and reports to ensure the customer concerns are addressed with accuracy and on time Building customer educative and informative learning series for customers by interacting with the marketing team Holding service camps pan India for servicing customers Making presentation to the senior management as and when required
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