Job Description

_VOIS is fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies.

We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centres located in Pune & Ahmadabad.

VOIS provides application operation services to Vodafone Ireland. The services are provided fully integrated in Vodafone Ireland\'s IT service management processes and IT Operations teams.
The role purpose is to provide services in the area of

• 3 years of combined experience with administration of Unica and it\'s production support
• Must have experience in UNICA Campaign tool.
• Relational Database Management Systems (RDBMS) marketing experience
• Minimum 2 years of experience in Campaign Execution
• Experience in marketing automation tools (Acoustic)
• Unica backend support/admin knowledge, troubleshooting the issues/errors in the Unica Campaign
• Should be able to triage database performance issues with SQL being sent to the database from the campaign processing
• Troubleshooting the issues/errors in the Campaign Applications. Monitoring system health, provide input for the application server, and DB server cleanup activities.
• Should have Good hands-on in SQL/ PL SQL implementation in Oracle on large volumes of data
• Understands, Documents, and/or creates the Logical and Physical database design including the source to target data mapping and ETL processes.
• Collect system/business requirements for Business Intelligence, Reporting and Analytics solutions.
• Monitor Production environments and work with various teams to resolve Mission Critical issues
• Experience in using Unix/Linux utilities for analysing logs, and trouble-shooting the applications with Application servers
• Highly developed time management skills and ability to priorities workload
• Good knowledge with UNIX and scripting
• For key systems, ensure that appropriate documentation and training materials are available and roll out cross skilling of this data as appropriate to both first- and second-line teams
• Adhere to testing, security, incident and change management procedures
• Operate with the incident managers to ensure speedy resolution of issues and provide required detail for accuracy of reporting.
• Attend team meeting and Operations communication sessions as required.
• Ensuring all incidents and issues for key systems are added to knowledge base
• Ability to work in diverse and multicultural teams and develop a detailed understanding of application operations.
• Liaising with support groups and other departments on planned maintenance activities, technical issues and major incidents.
• Responsible for working with 1st /2nd level support teams and 3rd parties to resolve operational issues.
• Solid analytical & troubleshooting capabilities
• Passionate to contribute to customer satisfaction combined with an attitude to continuously improve the service delivery quality
• Good presentation and documentation Skills.
• Experience in European work Environment is an added advantage

Skills

Technical knowledge at senior level needed:
\xef\x80\xad Unica Campaign
\xef\x80\xad PL/SQL
\xef\x80\xad Unix Know-How
Process knowledge and soft skills
\xef\x80\xad Eligible for teamwork in an international team with clear communication skills
\xef\x80\xad Excellent ITIL, SOX and KPI knowledge
\xef\x80\xad Experienced in application operations and telecommunications
\xef\x80\xad To come up with ideas for a later optimal operation
\xef\x80\xad Result oriented way of working and problem tracking skills
\xef\x80\xad Project experience and know how:
\xef\x80\xad Conceptual infrastructure / architecture planning knowledge
\xef\x80\xad Access Management
\xef\x80\xad Release strategy and release management

Not a perfect fit?

Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone