Job Description

Please share profiles for UCCE Implementation and support requirement. Strictly Short Joiners / Not more than 30 Days Shifts: Rotational Implementation:- Relevant Exp 4-8 years If you are interested please share your updated CV to: [HIDDEN TEXT] 4 to 8 Years Pune/Bangalore/Chennai/Noida Up to 13 LPA Jd Essential Requirement of implementing and installing Cisco UCCE/Cisco CVP/UCM/Voice from scratch Experienced in managing Gateways and Voice XML/Cisco Routing Technology Good to have Verint solutions/VMware + vCenter/eGain Multimedia Technology/Linux/Nuance TTS/ASR To be experienced and fully competent in own area. To manage and be involved in one or more aspects of networks/system/software/service development from requirements capture/definition through concept demonstrators to creating, testing, integrating and delivering mainstream operational products, packages, projects, services or platforms. The work may range from investigating new technologies to developing scalable and resilient solutions Support 4to 8 Years Pune/Bangalore/Chennai/Noida Up to 13 LPA Jd Provide Remote Technical Support UCCE contact center platforms at global customer sites and also hosted in IDCs Remote troubleshooting, problem isolation and resolution Skills Incident & change Management supporting Cisco UCCE Contact Center Platforms Experience on Cisco Hosted Contact Center for UCCE platform. Cisco ICM/CCMP/CVP/CUIC & troubleshooting. Scripting for call flow change or Holiday request. Cisco Call Manager at some instances Cisco IPCC & UC Skills - CUCX, CUCM, Cisco IM & presence Exposure on CISCO IVR Call Studio platform. Should be ready to work in 24/7 business support environment Should be having 4-5 years of experience on Cisco Voice platform. Should be having work experience on CUCM/UCCE/UCCH/CVP platforms Should have strong verbal & written communication skills CCNP-Voice certification is added advantage. Sound understanding of end to end VOIP Telephony Architecture Cisco Black Belt--Certification

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