Job Description

Job Title: UAM Admin

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We\xc3\xa2\xc2\x80\xc2\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xc3\xa2\xc2\x80\xc2\x99 and clients\xc3\xa2\xc2\x80\xc2\x99 needs. Whether you have family commitments or you\xc3\xa2\xc2\x80\xc2\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.\xc3\x82

If you would like some flexibility then please discuss this with the hiring manager.

Introduction:

• Provides 24*7 global support across APAC, UK and US
• Responsible for a large part of the Joiner/Mover/Leaver (JML) process
• Ensures requests and incidents are processed within Service Level Agreement (SLA)
• Coordination with IT functional teams and users
• Conducting trainings
• Producing detailed technical documents for technical teams as well as for management reporting

What will you be doing?

• This role involves the responsibilities of Logical Access Management (creation, deletion and modification) for business-critical applications and managing infrastructure accounts (Active Directory, exchange, LDAP, chat, Remote Access).
• Creation, deletion and modification of accounts across 700 + applications.
• Supporting New Joiner Day 1 access and secondary access process.
• Use of the IAM tools to perform provisioning
• Ensure all documented procedures are followed in relation to account administration
• Ensuring processes comply with audit requirements, evidence documentation and QA.
• Troubleshooting problems in relation to the applications supported and timely escalate technical and non-technical issues to management and support teams as required
• Process tasks in a timely manner to ensure SLAs are maintained.
• Manage customer\xc3\xa2\xc2\x80\xc2\x99s expectations through ongoing communication.
• Incident and Problem management via ServiceNow.
• Detail analysis is required to understand the issue and deliver accordingly.
• Understand different client responses, evaluate and take corrective action.
• Liaise with QA team and identify the areas need to be rectified and take corrective action and save the evidence for audit references.\xc3\x82
• Good verbal and written skills are required.
• Drive efficiencies and controls in new and existing service lines/projects/adhoc and deputy tasks
• Escalation of Incidents to the Shift Manager/SDM within office hours and out of hours as per the Incident Management process.

What we\xc3\xa2\xc2\x80\xc2\x99re looking for:

• Has an excellent investigative skill, able to quickly identify the access issues in order to resolve Incidents.\xc3\x82 Is able to assess risks and impacts and make logic-based decisions within own scope.
• Must be able to communicate clearly, through multiple mediums (written, spoken, email, telephone, face to face, conference calls, video conferencing), be able to function effectively in large team meeting situations, in person and on conference calls
• Understands when decisions and actions will have an impact on the risk posture of systems and processes and timely escalate the matter.
• Is a team player and has the ability to work with junior and senior team members
• Has a positive and proactive approach towards deliveries; can detect potential pitfalls, deadlock situations and is result oriented

Essential Skills/Basic Qualifications:

• IT related degree with majors in Computer or related discipline from a reputed/top tier institute
• This role would suit individuals with minimum 2-5 years\xc3\xa2\xc2\x80\xc2\x99 experience within a IT security administration role.
• In-depth Knowledge on Identity Access Management & Information Security standards.
• Strong analytical, incident management and problem management skill set.
• Ability to handle large volumes of repetitive tasks while maintaining quality and high attention to details.

Skills that will help you in the role:

• Identifying and managing IT Security risks.
• Knowledge of ITIL concepts and Operations best practices.
• CISM or relevant security certifications will be an added advantage
• MS Office, Query writing, experience in RPA/API automation
• Excellent oral communication and inter-personal skills.

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more \xc3\xa2\xc2\x80\xc2\x93 as a professional, and as a person. \xc3\xa2\xc2\x80\xc2\x98Be More @ Barclays\xc3\xa2\xc2\x80\xc2\x99 represents our core promise to all current and future employees. It\xc3\xa2\xc2\x80\xc2\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

Be More at Barclays

At Barclays, each day is about being more \xc3\xa2\xc2\x80\xc2\x93 as a professional, and as a person. \xc3\xa2\xc2\x80\xc2\x98Be More @ Barclays\xc3\xa2\xc2\x80\xc2\x99 represents our core promise to all current and future employees. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.

Integrity: We operate with honesty, transparency and fairness in all we do.

Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.

Diversity and Inclusion

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Working Flexibly

We\xc3\xa2\xc2\x80\xc2\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xc3\xa2\xc2\x80\xc2\x99 and clients\xc3\xa2\xc2\x80\xc2\x99 needs. Whether you have family commitments or you\xc3\xa2\xc2\x80\xc2\x99re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

Barclays