Job Description

Description

The Network Operations Engineer supports in the provision of provides monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities. The Network Operations Engineer conveys a good understanding of established concepts and procedures in monitoring network nodes, executing event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers. Typically reports to the Network Operations Manager or Senior Network Operations Team Leader.

Job Responsibility

• Follows the network operations processes to deliver tasks to support the execution of network operations including project initiations, system requirements, incident management and cost base management;

• operational excellence;

• Supports the team to deliver activities related, but not limited to preventive maintenance and acceptance tests;

• Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don\'t exceed the given time limit):Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery, service availability, quality and continuity assurance;

• Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;

• Provides support to help maintain solid relations with vendors and partners;

• Assists colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the network operations strategy;

• Performs assigned tasks in support of consolidation of the Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile;

• Performs assigned tasks related to planning, scheduling, implementing and testing new services, new features and network expansions;

• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Skills

Network Access Technology

Monitor and Diagnose

DevOps

Service and Delivery Management

Automation and Robotics_2022

Cloud_FRHR

Security

Digital Enablement

Maintain and Repair

Networks and Connectivity

Business Continuity

Mobile and Network Security

Implementation and Integration

Customer Service /Resolution

Risk Management and Disaster Recovery

Complexity Management

Data Analytics and Insights

Virtualisation

Infrastructure Management

Not a perfect fit?

Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone