Job Description

Overview:
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage, and build quality through design, deployment, support, and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

NSC Global is currently looking for a Level 1 NOC Engineer to join our growing company.

Main job purpose:
To be responsible for delivering in line to Network solutions ensuring fulfilment of SLAs for NSC Global managed service customers and to manage all aspects of the network in both the NSC Global data centres and remote local networks, with the main objective to minimise unplanned downtime to the production infrastructure. Responsibilities:

• Provide 1st/2nd level support, taking ownership of complex Incident and Problem cases.
• Ensure prompt and efficient resolution of incidents, meeting SLA requirements.
• Maintain an up-to-date record of network diagrams, inventory databases and equipment specifications related to the customer's services, including updates to the knowledge base.
• Carry out technical investigations on user logged cases relating to user permission issues (TACACS), performance issues, investigating and service requests.
• Deliver audit and evidence requirements for shift routines, management configuration reviews TACACS audits, Security Vulnerability audits, evidencing and remediation actions.
• Provide the capability to develop and deliver reporting to Service Management teams in line with: Link Utilisation, availability, and capacity reporting from ITNM, reporting- Switch port, Ad-hoc, Cisco working, long running tickets and general case management.
• Proactive management of ticket events, auto alerting for proactive events and maintaining operational documentation.

• SC – IT, BCS, BCA, bachelor’s degree, 3 years diploma
• Experience: 4-6 Years of relevant experience.
• Professional skills: Basic Skill - Cisco Routing / Switching; Proficient - Load Balancer, Checkpoint, Juniper
• Essentials - Cisco CCNA/CCDA or above, Checkpoint CCSA, GCSE's/O levels OR Juniper JNCIA or equivalent work experience.
• Desirable - VPN Technologies and Encryption, load balancer solution including F5, and Cisco CSS, ; Cisco PIX/ASA firewalls, Cisco VPN concentrators, Cisco Unified Call manager, Unity and UC products, Cisco Wireless portfolio, Microsoft Windows 2000/2003 Server/Exchange, Ciscoworks, Net usage, Cisco ACS, TACACS, RADIUS and MPLS & VRF’s.

• Communication: excellent communication skill orally and in writing at all levels.
• Ability to communicate openly and honestly and to listen and understand the views of others.
• Working Together: demonstrate ability to work in a team and actively supports team objectives.
• Reliable in delivering own objectives and co-operates to support Colleagues and team members.
• Commitment: well organised, methodical and disciplined approach and a clear understanding of role and how it relates to the team’s and organisation objectives and willing to learn and develop knowledge based on current work, profile and future endeavours and challenges.
• Persuasiveness: willing to work under general supervision to identify and resolving complex issues and to advise and formulate strategies
• Time Management: plan, schedule and monitor own work (and that of others where applicable) competently within limited timeline.
• Analytical Ability & Decision making: able to grasp new concepts, approaches and systems. Identifies purpose and objectives & Implements decision and evaluates results along with good problem solving and analytical skills.
• Creativity: willing to and motivated enough to develop new ideas and unique and novel solutions to problems.
• Job Motivation: high level of interest and enthusiasm for job responsibilities and can do attitude.