Job Description

Required Qualifications:

Education:

BE, BCA, BSc Computers, B.Com with computers

Skills:

+ Strong multitasking skills.
+ Excellent typing skills
+ Good Hindi speaking skill
+ Basic understanding on legal concepts is an advantage.
+ Knowledge of keyboard shortcuts and efficient computer usage.
+ Excellent written communication skills
+ Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

Review the documents sent by customers and categorize them based on ongoing issue or a case. Index it to the case or create a case and then send it to attorneys. To be Active during working hrs and able to handle everything in the shift. To follow the communication protocols set and adhere to it To follow the escalation protocols set and adhere to it To follow quality standards & guidelines and adhere to it To follow processing guidelines and adhere to it To carry out documentation as per the direction from next higher-level lead or manager To follow the instructions provided by Manager To report status on day-to-day activities to Manager To participate actively in knowledge sharing sessions To participate actively in all technical, domain and behavioural training programs conducted at organizational level To be on proactive mode always To carry out knowledge transfer/transition activities To display thorough professionalism and to follow work ethics To be punctual and keep steady attendance rate To report on time and effort spent, accurately To ensure productivity targets are reached.

Work Environment:

Shifts:

9-hour shifts with rotational changes every month. The various shifts timings are:

S1: 17:30 pm to 2:30 am

S2: 18:30 pm to 3:30 am

Team:

Work as part of a dynamic team in a supportive, growth-oriented environment.

Supportive Culture:

Join a team that values collaboration, innovation, and continuous improvement. *

Continuous Learning:

Stay updated with the latest technology trends and product updates to provide the best support possible.