Job Description

Business/ Department Objectives: NA Payments team is involved in the processing of Inward/Outward payments under Letter of Credit with an understanding of underlying Trade documentation, Fund Transfer and SWIFTS related to Latin American countries. Core Responsibilities: Senior Team Member Role Input & process transactions relating to Trade Services & Finance. Ensuring Nostro, Suspense, Inter-Branch and other related accounts are in order. Monitor emails on transactions and ensure they are actioned promptly as per SLA. Meeting the expectations of the clients. Able to understand, comprehend and deliver customer requirement effectively and promptly. Handle customer / banks queries pertaining to all trade products via Calls /Mails. Liaising with internal teams to effectively deliver customer requirement. Day-to-Day Responsibilities: 1. Processing of day to day transactions as per local operating procedures. 2. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained 3. Understand customer requirements. 4. Meet required productivity metrics set for the team 5. Ensure tracking, accurate and timely resolutions of issues and exception raised 6. Client inquiries are investigated and responded appropriately 7. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures 8. Perform control related activities to mitigate risk. Financial/ Budgetary: (TBD) Individual Contributor (IC)/Managerial (TBD) Key Deliverables: 1. 2. 3. Percentage of Travel: No Yes, 10% of the Time Yes, 25% of the Time Yes, 50% of the Time Yes, 75% of the Time Yes, 100% of the Time Relocation: (no here would mean that business would not consider outstation candidate) Other: This is a Night Shift Role. Required Preferred Education: Bachelor Degree (commerce/science stream preferred), First class or above Experience: Minimum of 2-3 years of experience in Trade Finance domain. Certifications:

• CDCS (Certified Documentary Credit Specialist)

Skills: Core: - Excellent communication skills in English - both written & oral

• Strong problem solving and/or analytical skills
• Ability to multi-task and work in a fast-paced environment
• Ability to read complex forms/documents with confidence, ease and understanding
• Ready to work in any shifts / time zones
• Good Team player

Technical:

• Strong knowledge of Trade Payments.
• Proficient in Ms-Office (excel, word, power point),
• Knowledge of Accounting & Reconciliation.
• Fair knowledge around International rules for handling Letters of Credit

o UCP600 o ISBP o ISP98 o URR725 o Incoterms.

• Fair knowledge of International Trade Compliance.

- Knowledge of SWIFT Payments - MT202 / MT103. Competencies: 1. Information must be expressed coherently and accurately to key people in a timely manner. 2. Confidence, self-motivated. 3. Strong sense of ownership and accountability for work 4. Ability to build working relationships with stakeholders Other: Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint - Job Family Group: Operations - Transaction Services - Job Family: Cash Management - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting