Job Description

TSYS Support

WorkMode :5 Days WFO

Work Location : Chennai / Hyderabad/ Pune / Bangalore

Work Timing : 2 PM to 11 PM

Primary : Python , Robot



Strong experience in TSYS TSY2 payment processing platforms

Hands-on experience with API integrations, file handling (SFTP/FTP), and batch job monitoring.

Good understanding of incident management tools (ServiceNow, Remedy, or Jira Service Desk).

Incident Management

Lead end-to-end incident resolution for platform issues across TSYS, APIs, file processing, and middleware components.

Vendor and Downstream Coordination

Engage and coordinate with third-party vendors (e.g., TSYS support, payment gateway providers, etc.) to resolve external dependencies.

Change and Release Management

Outage Management

Additional Skills

Dynatrace monitoring

Dynatrace dashboard

Power BI dashboard

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.


Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.


Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.