Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Essential Functions of the Job:

Responsibilities:

• Build initial course scheduling offering schedule for review
• Submit requests to Schedule Offerings and to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans
• Management of training material
• Monitoring of participant nominations working alongside GDS TSS Deployment Administration team
• Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations
• First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes
• Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators
• Provide oversight of learning deployment administration activities taking responsibility for the detailed review of work performed by the GDS TSS Deployment Administration team assigned.
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
• Build and maintain close working relationships with TSS Learning deployment administration contacts (where relevant) Coach and support the GDS TSS Learning administrators to increase their knowledge, skills and competence within their role along with their understanding of the region by providing transparent and supportive feedback
• Learning on-site support (as required)
• Realise operational excellence through maintaining thorough understanding of, and adherence to, the Regional Learning Deployment Operating Model
• Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include GDS TSS, Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality and Efficiency networks, ROI and FSO
• Support the induction of new team members
• Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
• VC producer role where Global VC team can't support
• Ideas generation and rollout of networking elements within virtual learning programmes
• Access reports on Learning course L1 - L3 evaluation feedback
• Contribute to other activities or projects across the wider Talent Development function

Knowledge and Skills Requirements:

• Commercial acumen and business awareness
• Understanding of EY and EY Talent
• Stakeholder management / business consulting
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as 'one team'
• Provide evidence-based insights, analytics, and analysis to the Talent Development team
• Drive and deliver quality services and products to Talent
• Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice
• Ability to learn new processes and skills quickly
• Strong IT skills - Microsoft Office 365 suite - Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
• Proactive problem solver with solutions mindset
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Budget planning and financial management skills and experience

Other Requirements:

• Other Language proficiency to be considered based on region/centre specific requirements
• Flexibility in working hours to accommodate multiple time zones as needed
• This role requires to support the UK time zone which will require the resource to work on rotational shifts
• May need to work extra hours in case of special customer requirements

Job Requirements:

Education:

• Master's / Bachelor's degree in business or HR related discipline. Preference will be given for those with HR Specialisation

Experience:

• Significant experience of working in HR in professional services or corporate environment
• Experience of working in Learning and development is desired
• Working in international and diverse environments
• 5+ years' work experience preferred

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.