Job Description

The Travel Executive will manage the

Travel Desk

at Mountain Shadows Resort, assisting guests with

transportation, sightseeing tours, adventure activities, ticketing, and curated local experiences

. The role requires excellent guest interaction skills, strong local knowledge, and the ability to build reliable partnerships with local service providers.

Key Responsibilities

Operate the

Travel Desk

and provide information about local attractions, activities, and tours. Arrange

airport/railway transfers, taxis, jeeps, self-drive cars, and two-wheeler rentals

for guests. Design and sell

day trips, half-day tours, and multi-day itineraries

tailored to guest preferences. Coordinate with

local tour operators, drivers, and guides

ensuring quality and safety. Assist guests with

flight/train/bus ticketing

through authorized agents. Promote and upsell

resort-curated experiences

(plantation walks, cooking classes, cultural shows, Ayurveda). Maintain accurate records of bookings, payments, and commissions. Handle guest queries/complaints promptly with courtesy. Keep updated on

new attractions, government tourism regulations, and seasonal activities

in Wayanad.
Qualifications & Skills

Graduate in

Hospitality, Travel & Tourism, or related field

.

1-3 years' experience

in travel agency/resort/hospitality sector. Excellent communication in

English + Malayalam

(Hindi and other Indian languages are an added advantage). Knowledge of

Wayanad tourist attractions and Kerala tourism rules

. Computer literacy: MS Office, email, WhatsApp/CRM booking tools. Guest-first attitude, sales ability, and problem-solving skills.
Salary & Benefits

Fixed Salary

: ₹20,000 - ?25,000/month (depending on experience).

Incentives

: Incentives on guest bookings (tours, transport, activities).

Other Benefits

: Free food & accommodation, staff discounts on resort services, training opportunities.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person