Job Description

Responsibilities: * Customer Service:

• Provide exceptional customer service to clients by understanding their travel needs and preferences.
• Assist clients in planning and organizing domestic and international travel itineraries.
• Booking and Reservations:
• Make flight, hotel, car rental, and other travel reservations based on client requirements.
• Secure the best possible rates and accommodations for clients.
• Travel Documentation:
• Ensure clients have the necessary travel documents, such as passports and visas.
• Provide information on travel restrictions, entry requirements, and health and safety guidelines.
• Itinerary Planning:
• Create detailed travel itineraries, including transportation, accommodations, and activities.
• Offer recommendations for sightseeing, dining, and entertainment.
• Knowledge of Destinations:
• Stay updated on travel trends, destinations, and industry developments.
• Provide clients with insights into different destinations, including cultural information and local attractions.
• Problem Resolution:
• Address and resolve any issues or complications during travel, such as flight delays or accommodation concerns.
• Provide support to clients in emergency situations.
• Sales and Upselling:
• Promote additional services, upgrades, or special packages to enhance the client\'s travel experience.
• Meet sales targets and contribute to the overall profitability of the travel agency.
• Travel Technology:
• Proficiently use travel booking systems and online platforms to facilitate reservations and transactions.
• Stay informed about technological advancements in the travel industry.

• High school diploma or equivalent. A degree in hospitality, tourism, or a related field is advantageous.
• Experience:
• Previous experience in a travel agency or a related customer service role is preferred.
• Familiarity with travel booking systems and reservation platforms.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to communicate effectively with clients and suppliers.
• Detail-Oriented:
• Strong attention to detail in itinerary planning, documentation, and communication.
• Customer Focus:
• A genuine interest in ensuring customer satisfaction and creating memorable travel experiences.
• Problem-Solving Skills:
• Ability to handle unexpected challenges and provide solutions in a timely manner.
• Sales Skills:
• Proven ability to promote and sell travel-related products and services.
• Cultural Awareness:
• Knowledge of cultural nuances and sensitivity when dealing with clients from diverse backgrounds.

Expertia AI Technologies