Job Description

Role Responsibilities

Strategy

• Drive adoption of improved Ways of Working (WoW) across Transaction Banking.
• Create high performance culture where agile is leveraged as a strategic business asset.
• Identify and attack organisational impediments constraining productivity, quality, early risk mitigation and continuous delivery of customer value.

Business

• Apply your strengths in coaching, mentoring, advising, designing solutions through thought leadership across key organisational agility enablers.
• Adapt and change your approach based upon the context that you are supporting through the cultural transition towards embedding organisational agility.
• Driven by customer obsession, deploy strategies to accelerate speed of change in delivery of innovative products and services.
• Enable a culture of high performance that is highly collaborative and focussed on continuous learning and improvement.

Processes

• Challenge the "as is" way of working across delivery, governance, operational model / structure, funding.
• Apply depth of analytical understanding of a variety of New Ways of Working such as Scrum, Kanban, Human Centred Design or Design Thinking, Lean, Dynamic Work Design, A3 problem solving, Extreme Programming, Behaviour Driven Development, DevOps, Agile Friendly Operating Models and Agile HR.
• Understand what practice, tool or technique to apply given the environment and the situation is the challenge that you will need to demonstrate mastery in using a show / tell / do approach.

Transformation

• Deliver training and coaching to TB teams to adopt culture change and best practices, including but not limited to Agile, Dynamic Work Design and Human Centred Design.
• Drive implementation of tools to drive continuous improvements and efficiencies in the client journey redesign process, enabling the successful end-to-end delivery of the client journey roadmaps to become truly Agile.
• Contribute to the design, implement and analyse outcome-based metrics in collaboration with TB Management Team and functional partners to facilitate effective measurement of transformation outcomes and ensure availability of timely and comprehensive management information.
• Build leadership capabilities focused on operational excellence, agility and commercialisation.
• Embed and initiate new ways of working - driving a change mindset locally, building capability on Agile ways of working, digital delivery, defining maturity models and frameworks, Kaizen, etc. (any other as appropriate, practices are illustrative only).
• Lean and refine the Agile delivery model and scale across all geographies, facilitating the collaboration between Group teams and country teams
• Work with the team to automate manual dashboards / reports / processes to be run out of automated dashboards.
• Work with the technology teams to drive JIRA and other tooling discipline.

People and Talent

• Working autonomously, you will have the freedom to be innovative and creative with the approaches that you use to facilitate change.
• Model agile mindset, values and principles.
• Use passion and drive to foster motivation in others to change, but also understand the fine line between being over-zealous, pragmatic and providing appropriate encouragement.
• Tap into people's intrinsic motivation, empower and guide them through their individual Agile capability journey across a breadth and depth of roles.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Key Stakeholders

• CCIB Transformation team and COO
• TB Chief Product Owners and Product Owners
• TB Backlog Managers
• TB Tech Heads and Hive leads
• TB T&I
• EA Coaches

Our Ideal Candidate

• 5 years leading and managing Software / IT Projects / Teams using Agile.
• 10 years hands on experience in Agile and other related disciplines (Lean Software Development, Human Centred Design).
• 10 years of experience in Information Technology.
• Experience in leading transformation across portfolio.
• Experienced Sr Agile Coach or Scrum Master.
• Experience in cultural transformation and building high performance organisations.
• Proficient in using a variety of agile delivery tools e.g. JIRA, Confluence, Tableau.

Licences and Certification / Accreditations

• Coaching, Scrum Master and Product Owner certifications
• Strong leadership and stakeholder management skills, to establish strong working relationships with senior leaders across business, technology, operations, and control functions.
• Proven track record of executing complex or innovative change efforts. Able to mobilise diverse, cross-functional teams, located in different countries and with matrixed reporting lines, to deliver against common objectives under tight deadlines with ability to manage multiple deadlines and effectively prioritise.
• Excellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously "see the big picture" and manage the details of implementation on a day-to-day basis.
• Experience of developing a rollout plan of workshops, kick-offs and communications activities across large BUS.
• Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and relevant policies, procedures, and processes.
• Coaching, Scrum Master and Product Owner certification.

Role Specific Technical Competencies

• JIRA
• Tableau
• Confluence

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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