Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. The Centralized Transaction Operations (CTO) team is part of Consumer and Community Banking (CCB). The function reviews, retrieves, repairs, corrects and deposits checks and payments for Chase customers. LRO is a critical partner to Commercial Banking, Consumer & Community Banking (CCB) and the Corporate & Investment Bank (CIB), and works closely with internal CTO partners. Subpoena Response is a business unit within LRO consisting of Image retrievals, National subpoena processing, Legal papers served functions located in India Bangalore, Texas, Indianapolis and New York. Legal Response Operations - National Subpoena Processing: As a Legal Response Operations Supervisor, the individual will ensure that the Process and Operations are run effectively on a day-to-day basis. National Subpoena receives and responds to external, legal requests for information and the individual will be responsible to monitor process and group of people, set up proper controls to ensure the team handles legal documents accurately and efficiently. The majority of these requests are subpoenas for customer information related to a legal matter. The firm is the source of the information, though not involved in the legal matter itself. The group also responds to requests for copies of account statements and other items, such as checks from JPMorgan Chase customers and various internal groups. Volume is driven by Commercial Banking, Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Centralized Transaction Operations (CTO) and external institutions. Job Responsibilities: Mange day to day operations by collaborating with leaders across the board and stakeholders Liaise with business partners/key stake holders to identify / escalate / resolve process issues / outages Maintain & take ownership of the Business Continuity Plans & have the same tested on a periodic basis Complete ownership of process deliverables and ensure the team meets Timeliness & Accuracy SLAs Provide direction and guidance to the specialists on queries with legal requests in line with local, state, and federal guidelines. Responsible to set goals and objectives for the group in line with CCB/CTO/LRO priorities Help the team focus on Customer\'s Experience & work towards reducing adverse customer impacts Ensure effective governance with daily, weekly, monthly review of metrics Monitor Overtimes and ensure policy guidelines are not violated. Review annual Department Budgets/Forecasts Ensure an environment of compliance with regular self-assessments and action planning, risk and control awareness amongst staff Monitor production/zing metrics & ensure the tool emerges as a credible basis for TM Evaluation Consistently lead by example & effectively coach employees in a positive manner for improved results Ensure adherence to departmental policies and procedures, responsible to review and update periodically all process related documents Able to evaluate and analyze data from multiple sources in a fast-paced environment Adapt to changing needs & deadlines and remain calm when under pressure Create Resiliency through effective Headcount Planning, adequate Cross Training etc., Required Qualification, Skills and Capabilities Bachelor\'s Degree with 8+ years of work experience (Preferably with Banking Industry/BPO) Minimum 2 years of Supervisory experience, Good written and verbal communication skills in English, influence internal and external business partners Excellent MS office Skills Time Management and Analytical Skills Must exhibit a keen attention to detail and a sense of urgency Ability to work in a deadline driven environment and tight Service Level Agreements Excellent leadership qualities Pre-requisite - Knowledgeable about legal documents and Customer Assist-CA & EIV experience strongly preferred Remarks/ Any other information: Shifts may need to be adjusted throughout the year based on U.S daylight time savings and the business requirement.

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