Job Description

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Job Responsibilities

Manage day to day Process Operations
Ensure COAL orders are processed accurately and within SLA
Refer problem / Identify issues on assigned queues and escalate occurrences to team leader or supervisor
Ensure adherence to departmental policies and procedures
Responsible for routine decisions and determination of course of action
Research miscellaneous items and identify appropriately based on research performed; escalate discrepancies, all within established guidelines, corporate policies and standards
Ensure adherence of operational procedures to complete task in an accurate and timely manner
Refer problem / Identify issues on assigned work type and escalate occurrences to team leader or supervisor
Able to evaluate and analyze data from multiple sources in a fast-paced environment
Adapt to changing needs & deadlines and remain calm when under pressure
Create Resiliency through effective Headcount Planning, adequate Cross Training etc

Required Qualifications, Skills and Capabilities

Bachelor\'s Degree with 8 years of work experience (preferably with Banking Industry/BPO)
2 years of Supervisory experience
Good written and verbal communication skills in English.
Excellent MS office Skills
Time Management and Analytical Skills
Must exhibit a keen attention to detail and a sense of urgency
Ability to work in a deadline oriented environment and tight Service Level Agreements

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase