JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Information and Services (I&S) is part of the Centralized Transaction Operations (CTO) team which is part of Consumer and Community Banking (CCB). The function reviews, retrieves, repairs, corrects and deposits checks and payments for Chase customers. I&S is a critical partner to Commercial Banking, Consumer & Community Banking (CCB) and the Corporate & Investment Bank (CIB), and works closely with internal CTO partners. Subpoena Response is a business unit within I&S consisting of Image retrievals, National subpoena processing, Legal papers served functions located in India Bangalore, Texas, Indianapolis and New York.

Subpoena Response receives and responds to external, legal requests for information. The majority of these requests are subpoenas for customer information related to a legal matter. The firm is the source of the information, though not involved in the legal matter itself. The group also responds to requests for copies of account statements and other items, such as checks from JPMorgan Chase customers and various internal groups.

Volume is driven by Commercial Banking, Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Centralized Transaction Operations (CTO) and external institutions.

Job Responsibilities -

• Candidate will research various internal systems to provide valid documents pertaining to customer/legal requests with some expedited SLAs.
• Specialist will sort, file and distribute work, including electronic files, and communicate with requestors via email to resolve open requests.
• Specialist will research and handle exceptions and retrieve documents from various systems.
• Specialist must be able to multitask in a high volume department and be able to manage through process changes as they occur.
• Specialist must adhere to data security standards & meet the criticality requirements set by the Dept.
• Additionally, co-ordinate the entire work flow, monitor incoming volumes in various exceptions, prioritize and assign them for clearing.
• Perform Quality checks, identify coaching opportunities training needs.
• Deliver training and provide side by side assistance on the job.
• Handle escalations and co-ordinate with onsite partners for smooth delivery of work.
• Track trends and publish MIS.

Required Qualifications, Skills and Capabilities

• Attention to detail
• Problem solving
• Written communication
• Client relationship
• Time management
• Customer Focus and Service Oriented mindset
• Ability to collaborate, partner and work in a team environment
• Aptitude for identifying Process improvement opportunities
• Knowledge of legal field is an advantage

Preferred Skills & Experience -

• Graduate in Commerce (Preferred) or Graduate in any stream (No BE) -
• SME in the process. At least 3 years in a similar type of process
• Knowledgeable about legal documents and Customer Assist-CA experience strongly preferred
• Banking operations or financial service industry experience is preferred. Experience in legal field is an added advantage

Language Requirements? (other than English) - None

Employees will be required to work based on US production schedules or pre U.S time shifts, depending on business requirements. Work shifts, (detailed below), will include working as per US calendar and holidays & as per overall policies. Times mentioned below are only indicative and may change as per business requirements.

Work Days

• Monday to Friday
• Evening Shift

Remarks/ Any other information: Shifts may need to be adjusted throughout the year based on U.S daylight time savings and the business requirement. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.