Job Description

Training & Quality Assurance

From 6 to 11 year(s) of experience
9 Not Disclosed by Recruiter


Navi Mumbai




or

Roles and Responsibilities Create exceptional training and quality assessment programs for our Collections &
Sales team (Call Center & Field).
Single point of contact for all training and quality interventions /communications
with the Business/Operations Teams
Evaluate the effectiveness of T & D interventions, evaluate trainer effectiveness,
and take corrective actions.
Provide crisp and specific feedback to Front Line Recruitment Teams on the quality
of new hires
Design and develop training content and processes (need identification to feedback
and follow-through) in consultation with the business & operations teams
Review performance with stakeholders to deliver as per process expectations
Creating and publishing dashboards on performance to all stakeholders
Provide quality floor support, feedback, refresher, and corrective training
Groom and develop talent pipeline in-house
Identify issues and challenges, lead/facilitate improvement projects, measure and
validate project results, and facilitate the successful implementation of all facets of
process improvements or changes identified
Complaint Management

CRITICAL SKILLS REQUIRED:
Expertise in Coaching and developing people
Excellent spoken and written communication skills

Presentation skills
Managing change
Emotional intelligence
Excellent analytical, problem-solving, decision-making and project management
skills
Proven ability to lead and motivate a service-oriented team in a fast-paced
environment
Excellent analytical, problem-solving, decision-making & project management skills
Ability to handle stressful situations
Willingness to work in a 24 x 7 environment
Candidates with Banking/NBFC experience will be given preference
Six Sigma knowledge will be a plus

Role:Acquisition Manager Salary: Not Disclosed by Recruiter Industry:NBFC Department:BFSI, Investments & Trading Role Category:Banking Operations Employment Type:Full Time, Permanent

Key Skills
Training
Education UG:Any Graduate

Company Profile

SKILLVENTORY
RPO





Recruiter Name:supriya.ahire@skillventory.com Contact Company:SKILLVENTORY Telephone:+91-XXXXXXXXXX Email:niyati.sharma@skillventory.com