Job Description

at Your challenges

• Act as first point-of-contact for technical customer inquiries and distribute inquiries to Service, Sales, and Marketing as necessary
• Answer detailed, technical customer questions related to product configuration and performance and initiate customer service when an issue requires elevation
• Administrate e-learning platform for India and Middle East Africa to enroll and monitor training progress of new joiners in sales and service team
• Initiate, coordinate and conduct induction and refresher training for sales and service teams
• Creating a training calendar in coordination with Marketing, Sales, and Service and executing the programs
• Conduct on-site training programs/workshops for customers and students
• Managing demo items, its logistics, and inventory of lab equipment
• Identify, promote and engage educational institutions to develop student programs, training and internship
• Provide support for sales representatives on detailed product-related and performance-related queries
• Support Sales process with technical expertise, e.g. participation in trade shows, product demonstrations, and customer training
• Coordinate with Service and/or Sales to visit end-customers (where and when applicable) to assist in providing support as required
• Execute training for end-users in coordination with Service and Sales
• Complete training and provide end-user training certificates
• Execute training for dealers

• Postgraduate Degree in Life Sciences, Ph.D. preferable with genomics or Biotechnology a core area
• Professional experience in the field of technical product support or an equivalent combination of education and work experience is preferred
• Life science industry experience is considered an advantage
• Very good verbal and written communication skills in English and other Indian languages
• Teaching and demonstration skills

• We truly appreciate our employees and their performance. This is why we offer an attractive salary.
• By working with us, you will make a meaningful contribution to improving human living conditions.
• To enable you to depend your technical knowledge and to continuous development, we offer a wide range of training and development options.
• Attractive employee benefits
• Attractive performance bonus