Job Description

Job Details Job Overview JCI is looking for a high-energy and experienced Training & Development Coordinator to lead employee training programs in support of North America. You will work directly with employees onsite and remotely depending on the bu

Job Details Job Overview JCI is looking for a high-energy and experienced Training & Development Coordinator to lead employee training programs in support of North America. You will work directly with employees onsite and remotely depending on the business requirements. In this role, you will design training needs with a group of trainers, map out the requirements for teams & individuals from start to finish including managing the design, development, and deployment for the training programs. As part of this role, you will play an important role to select appropriate & effective training methodologies and assess the needs of the organization based on internal & industry best practices. You will also assess & improve existing training material and develop new content to deliver directly to employees leading the training program, and/or with the support of training coordinators. The ideal candidate has experience with various training methods, including on-the-job coaching, mentorship programs, and e-learning. Experience with management training and soft-skills development is also important. Responsibilities . Execute on training plans for Order Processing, Collections, Cash Applications, Inbound/Outbound calls and other tools/processes (e.g. GetPaid) . Design and develop training programs (in-house) . Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed . Use known education principles and stay up-to-date on new training methods and techniques . Design, prepare and order educational aids and materials . Assess instructional effectiveness and determine the impact of training on employee skills and KPIs . Assist train-the-trainer sessions for internal subject matter experts . Participate on weekly calibration calls . Keep a training log for future reference What are we looking for Required . 2-3 years Training and Curriculum Development experience . Experience in a global multi-national corporation shared service center or BPO highly desirable . Bachelor Degree at minimum . Excellent verbal, written and interpersonal communication skills . Outstanding customer service skills and dedication to providing exceptional customer care . Exceptional listening and analytical skills . Solid time management skills . Must be able to effectively deal with people at all levels inside and outside of the company . Must be proficient with Microsoft Office (intermediate Word, basic Excel)