Job Description

Job Information

• 
  Department Name
  

CHOPSERVE
Industry
Retail & Wholesale
Education
Bachelor\'s degree
Job Category
Field Job
Work Experience
5+ years
City
Bangalore (Koramangala)
State/Province
Karnataka
Country
India
Zip/Postal Code
560095

Job Summary: The Soft Skills and Behavioral Trainer for a seafood and meat retail store chain is responsible for developing, implementing, and delivering training programs focused on improving employees\' soft skills, customer service, and overall behavior. This role plays a vital part in enhancing the customer experience and ensuring that employees interact professionally and effectively with customers and colleagues.
Key Responsibilities:

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  Training Program Development:
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    Create, update, and customize training programs that focus on soft skills, customer experience, and behavioral aspects.
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    Design and implement training programs on SKU level knowledge pertaining to Chicken, Mutton & Seafood
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    Align training materials with the company\'s values, mission, and customer-centric objectives.
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  Training Delivery:
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    Conduct engaging and interactive training sessions for retail store employees, including front-line staff, supervisors, and managers.
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    Utilize various training methods, such as workshops, role-playing, simulations, and e-learning, to cater to diverse learning styles.
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  Soft Skills Development:
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    Train employees in essential soft skills, including communication, active listening, empathy, problem-solving, teamwork, and conflict resolution.
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    Provide guidance on how to handle challenging customer interactions and diffusing tense situations.
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  Customer Service Training:
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    Foster a culture of exceptional customer service by teaching employees how to greet customers, assess their needs, offer product recommendations, and handle complaints professionally.
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    Focus on building rapport, customer engagement, and customer retention strategies.
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  Behavioral Training:
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    Develop and deliver training on workplace behavior, including punctuality, dress code adherence, ethical conduct, and teamwork.
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    Address issues related to employee behavior and interpersonal dynamics within the retail environment.
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  Feedback and Evaluation:
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    Collect feedback from trainees and assess the effectiveness of training programs.
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    Modify training materials and methods as needed based on feedback and results.
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  Monitoring and Coaching:
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    Observe and evaluate employee interactions with customers and colleagues in real work settings.
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    Provide one-on-one coaching and constructive feedback to employees for improvement.
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  Documentation:
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    Maintain accurate records of training sessions, attendance, and employee progress.
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    Prepare training reports and share insights with management.
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  Continuous Learning:
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    Stay up-to-date with industry trends, best practices in soft skills and behavioral training, and advancements in customer service techniques.
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  Store Audit & Process Adherence
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    Regular store visits to check if the store team is following the operational process on a daily basis.
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    Mystery audits/shopping to check the staff behavior and come up with improvement plans.

Requirements

Qualifications:

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  Bachelor\'s degree in Human Resources, Psychology, Education, or a related field.
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  3-5 Years of relevant work experience
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  Proven experience as a soft skills trainer, behavioral trainer, or similar role.
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  Strong knowledge of customer service principles and practices.
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  Excellent interpersonal and communication skills.
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  Ability to create engaging and effective training materials.
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  Patience and the ability to work with individuals at all skill levels.
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  Detail-oriented with strong organizational and documentation skills.
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  Flexibility to adapt training methods to various learning styles.
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  Certification in training and development is a plus.
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  Knowledge of Tamil, Telugu, Malayalam, Kannada, Hindi & English

Working Conditions: The Soft Skills and Behavioral Trainer primarily works in a retail store or training facility. The role may require some travel to different store locations within the retail chain. Training sessions may be conducted during both regular and off-hours to accommodate employee schedules.
This job description serves as a general guideline for the responsibilities and qualifications required for a Soft Skills and Behavioral Trainer in a seafood and meat retail store chain.