Job Description

Training & Quality

Location

Bangalore, India

Job Title:


Trainer II

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key responsibilities:

Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities

Accountable for achieving individual training performance metrics

Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards

Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients

May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer-based training, interactive classroom training and written job aids

Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Key skills and knowledge:

Bachelor's Degree in related field with two to four years of relevant experience preferred

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables

Strong attention to detail

Sense of professionalism and ability to develop good relationships

Qualification

Accounts Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:


IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2
Language Requirements:


Time Type:


Full time

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