Job Description

Job Title Trading Services Analyst



Join the game-changers

Your role will be to help deliver world-class and industry leading support to our global client base across various verbal/written channels. You don't need a background in finance to apply; we're looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment with 24/7 coverage (rotational shifts). We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity.

Who we are:

We've been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow's opportunities. Today, we're a global fintech company incorporating the IG, tastytrade, IG Prime, Spectrum and DailyFX brands, with a presence in 20 countries across five continents and over 400 000 active clients worldwide. But we know our success is only possible because of our people, who we encourage and empower to be brave, determined, and inventive. Join us if you'd like to work in an inclusive, collaborative team that will recognise your talent and allow it to shine.

Where you'll work:

As part of our hybrid working environment, you'll split your time between home and the office. In this way, you'll be able to enjoy a better work-life balance and always bring your best self to your role. At the office, you'll have access to everything you'd expect from a world-class employer, such as a modern working environment, agile spaces, private quiet rooms, and breakout areas. Plus, all our offices are in iconic city centres, close to everything you might need for a rewarding working experience.

How you'll grow:

Your personal and professional development are important to us. As a company that's constantly redefining the boundaries of possibility, we'll challenge you to push yourself, accelerate your ambitions and rise to new levels of excellence. We know that's a big ask, so we'll make sure that you're supported all the way, getting the backing you need and the recognition you deserve. If you connect with our vision and can get behind it, you'll be rewarded with countless opportunities to experience new things and enhance your abilities.

What you'll get:

As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you'll receive an attractive selection of benefits working with IG:

• Performance-related bonuses
• Pension, insurance and medical plans
• Career-focused technical and leadership training
• Contribution to gym memberships and more
• Pension, insurance and medical plans
• A day off on your birthday
• Two days' volunteering leave per year

Who you are:

You're upbeat and enthusiastic, and you have an open mind and a curious, can-do attitude. You, like us, understand the importance of collaboration and are driven to be the best in what you do. You embody our three core values - to champion the client, learn fast together and raise the bar. You want to be part of a proudly carbon-neutral company that will prioritize your well-being and that of the world around you, helping to create a brighter future for all. A company that embraces diversity and welcomes everyone with respect, regardless of race, age, sexual orientation, gender, identification, faith or culture. If you're inspired by our way of working and can bring something new to our team of top-notch people, then you'll find a home here.

We are looking for someone with:

• A degree-level education (any subject)
• Experience of working in a customer facing role (Preferable)
• Fluency in English (verbal and written)
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confident to employ basic math's skills, particularly mental arithmetic.
• Strong team player and time management skills
• Literacy in MS Office
• Can handle an administrative role
• Ability to work well under pressure
• Rotational shift.

We're looking for tenacious, curious, eager and open-minded people to help us maintain our industry leadership.

From the team:

Provide both customer services and first line technical support for IT related issues both for our platform and charts Interact with our non-client facing departments to resolve client queries and provide accurate services. In doing so you'll benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service and dealing role.

Number of openings 1