Job Description

Incumbent will be responsible for managing Custody Middle Office - FX Processing function for flawless delivery, accountable for proper change management & process improvement. Continuously develop industry/product knowledge around FX and utilize the same optimally for process improvement at all times. Ability to understand customer segments and apply different servicing approaches based on customer knowledge level. Ability to implement and execute development plans for staff and managing global stakeholders of his/her function. Key Responsibilities would include:- Execution of daily business as usual (BAU) tasks/activities in the most efficient and highly control framework given the sensitivity and risk around FX processing. Possess relevant experience across executing / managing Direct and Indirect FX transactions. Understands and has worked in execution of Spot / Forward FX\'s. Possess understanding of Treasury v/s Agent (Off Book currency) FX\'s. Well verse with minimum market requirements / nuances existing across exotic currencies such as BRL, THB, KRW, IDR, etc. Possess in-depth knowledge of various regulations applicable to FX markets, such as ERISA, Dodd Frank etc. Understands the workflow of FX market Execution-Pricing-Settlement. Publishing / Review of Daily/weekly performance metrics pertaining to the function and to identify and track reasons for deviation from agreed levels or expected behavior. Ensure follow up and escalate for all ageing items. Perform systemic verification for high value FX transactions following the Authority Level Matrix (USD thresholds set in the process). End to End responsibility of Custody Middle Office FX Processing function and to be in control of \'End of Day\' reports/checks and critical intra-day report monitoring and checks. Managing all FX exceptions and handholding to closure be it client, market or FX type specific. Play a key role in Audit reviews and attend various internal calls with Product, Network, Client Facing team, Strategy etc. and represent FX team and add value in ensuring end goal to enhance customer satisfaction at all times - of course ensuring right controls and checks in place to avoid Audit & Compliance issues. Ensure timely review and certification of Custody Middle Office FX function Procedures, Operating Service Agreements and Business Resiliency plans. Complete performance appraisal for direct reports and team involving setting the Goals / Objectives for team members, operations Analyst and Team leader population. Create strong resiliency & backups within the team by active involvement in day to day activities and training initiatives. Work in partnership with Operational control management / Risk teams for performing QA testing\'s, MIS and Internal and External Audits. To continually reassess the operational risks inherent to FX Processing taking account of changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures and practices, staff management restructurings, and the impact of new technology. Qualifications and Pre-requisite skills:- CA / MBA (Finance) / CFA. Flexible to work in night shift operations. Deep understanding of FX work flows and experience in managing FX processing function with minimum 10 years of experience. Experience in handling global clients with customer service attitude. Ability and experience in handling high transactional volume operations and ability to make correct business related decisions in stressful situations. Innovative mindset and ability to identify the inherent risk in the work flows. Should be able to challenge the status quo and ability to devise the automated solution to remediate the manual work flows. Must be able to lead, manage and motivate the team members. Ability to handle risk and quality related issues and experience in handling the same effectively to avoid reoccurrence. Able to grasp/learn concepts and procedures quickly. Problem solving skills and attention to detail ability. Lead by example through service excellence and driving quality initiatives. Reward and recognize service excellence and keep high staff morale through \'R&R program\' or any other initiative. To implement JPMC Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. Compliance includes all relevant laws, rules and codes with which the business / Org has to comply.

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