Job Description

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Track Manager - Hardware Asset Management
India

Track Manager - Hardware Asset Management
Job Summary
This role is responsible for driving operational excellence in large-scale hardware break-fix environments, ensuring seamless delivery of desk side support services. The individual will provide expert oversight, lead teams in resolving complex hardware incidents, and spearhead continuous improvement initiatives that align with client SLAs and organizational goals.
Key Responsibilities
1. Oversee hardware break-fix operations by managing Desk Side Services teams, utilizing advanced troubleshooting tools and methodologies to resolve complex hardware issues efficiently and in compliance with client SLAs.
2. Lead process improvement initiatives using ITSM platforms and analytics tools to optimize operational workflows, enhance reporting accuracy, and drive continuous improvement in hardware support services.
3. Analyze client requirements and translate them into actionable support strategies, ensuring the support team consistently meets or surpasses client expectations in hardware maintenance and incident resolution.
4. Mentor and guide project teams by providing expert technical direction in Desk Side Services and Hardware Break Fix, fostering a culture of transparent communication, collaboration, and high performance.
5. Introduce and implement innovative hardware support practices and technologies to streamline break-fix processes, reduce downtime, and contribute to overall organizational advancement.
6. Ensure compliance with information security and asset management protocols while managing hardware inventory and lifecycle using enterprise IT asset management tools.
Skill Requirements
1. Excellent Knowledge Of Hardware Diagnostics, Troubleshooting, And Repair Across Major Oem Platforms (E.G., Dell, Hp, Lenovo).
2. Advanced Understanding Of Itsm Tools (Servicenow, Remedy) For Incident, Problem, And Asset Management.
3. Strong Leadership Skills In Managing And Mentoring Technical Teams In HighPressure Operational Settings.
4. Excellent Analytical And ProblemSolving Abilities To Address Complex Hardware Issues And Drive Process Innovation.
5. Expert Communication Skills For Effective Client Interaction And Team Empowerment.
Other Requirements
1. Recommended: CompTIA A+, CompTIA Server+, or OEMspecific hardware certifications (Dell EMC Proven Professional, HP Accredited Technical Professional).
2. ITIL Foundation certification (optional but valuable)
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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