Tower Lead-P2P ( Job ID : 533939610 )

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  P2P, Tower Lead

• 
  B.Com

• 
  NA

• 
  Full Time

Experience
15.0 - 20.0 years



Offered Salary
40.00 - 0.00



Notice Period
Not Disclosed

HI,



JOB DESCRIPTION



CODE:




DESIGNATION :

Tower Lead



Shared Service Unit:

Finance Shared Services [Domains P2P]



GRADE :

M3/M4



LOCATION :

Bangalore



Role:

Passionate and result-oriented individual who can build and lead large functional teams and be in a position to influence organizational development and culture

Strategize, define and drive delivery organizations and ensure optimum performance on client engagements. Own and drive delivery KPI\'s and SLA\'s and improve engagement quality with the client and their end partners [ customers and vendor partners]

Define and drive operational excellence projects to improve effectiveness, efficiency in functional process models





Responsibilities:

Organization Build
1. Hire, mentor and train a team of Senior Operational Managers, Line Manager and drive operational excellence
2. Implement defined organization service delivery culture and drive customer experience behaviors in the delivery organization

Delivery Management
1. Engineer and build effective and efficient process models by defining improvement areas, identifying the right internal controls and implementation methodologies
2. Identify areas of process improvements, digital intervention and implement in your towers
3. Work with Senior Leadership and drive optimization projects
4. Be responsible for compliance to organization process, statutory regulations and drive relevant outcomes
5. Strategize Knowledge retention processes and help build a knowledge bank, curated training material for delivery teams

Digital and Automation projects
1. Identify areas of automation, strategize, work with the relevant teams to implement digital transformation projects
2. Build Business case and ROI models for digital transformation

Tower Profitability
1. Drive Tower level Profitability on client engagements by ensuring effective cost management
2. Define and drive organizational metrics such as Cost per Transaction, Volumes per person etc


















QUALIFICATION :

BCOM/Mcom/ MBA from premier institute




EXPERIENCE :



M3

15-18 years




M4

15-20years




Desired Profile

1. Should have relevant experience of 11-16 years in a BPO/Shared Service Center
2. MBA Finance from a reputed university
Good hands-on experience in overall finance and accounts, with understanding on accounting principles, reporting requirements, key controls and risks of the process. Good people and client management skills set. Ability to set up, streamline processes/procedures and improve the same. 4. Experience in handling team size of 50 and above
5. Working knowledge on Oracle Applications (desirable) in Tax or in any other Financial ERP.











Soft Skills (Scale of 1-3, 3 being higher)
Min expected score is >=2

1. Good Communication Skills
2. Leadership skills
3. Ability to influence and motivate his/her team with a positive energy






Pay Scale

As per the approved salary grid for Pierian shared services

Required Knowledge, Skills, and Abilities

• 
  P2P
  
  Tower Lead

Education + Experience

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  B.Com