Job Description

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• Job Context & Major Challenges

Significant experience in SAP implementation, configuration, and CR management ( SAP Technical).

• Aligning application processes and systems with business processes

• Understanding of business processes and how they relate to SAP systems.

• Lowering cost of doing business

• Enhancing visibility and collaboration across the entire business function

• Ability to analyse and solve complex technical problems.

• Critical contribution in new implementation / enhancement / developments with role of design and meeting the commercial expectations.

• Ensure successful deployment, integration, and maintenance of SAP solutions.

• Collaborate with business units to align SAP systems with business goals.

Major Challenges:

• Challenge is to provide 24X7 supports for business function with minimum application issues with tight service levels to business users as delay in resolution impacts business function.
• The role also considers application implementation, getting deeper on daily status and on time delivery. Getting business function agreement and alignment.

• Principal Accountabilities

Accountability
Supporting Actions
Business Application Customization

• To support business teams during application roll out and to make sure that roll out of new business applications is seamless and without loss of any business-critical function and data
• Understand and document business requirements preparation with support from functional teams.
• Understand new features and ensure system configuration that accurately maps process workflow, optimizes processes and data and zero process and data leak.

• Provide technical guidance and support for SAP applications.

• To support UAT during rollouts and implementation

People Management

• Develop strong working relationships with key IT and Business functions.
• Communicate with other departments/formats efficiently and effectively.

Skills Required