Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Zonal Field Engineer ( Circle Performance Management )

Job Level/ Designation

M1 / Manager

Function / Department

Planning & Quality / Technology

Location

Bhopal

Job Purpose

Team Member at Zonal Location to ensure the key network KPIs and Support to sales and central team

Key Result Areas/Accountabilities

• Improve Service KPIs and CXX ( Customer Perception )
• Information Bridge between Field and Central team on field deliverables and expectations.
• Early correction of any Service Degradation and Proactive approach to avoid the Network issues
• Customer Complaint Resolution
• Support Sales ZBM and team on any zonal issues
• Golden Route and Hot Spot Management
• Manage Special Events

Core Competencies, Knowledge, Experience

• Theoretical and Practical working RF knowledge of 4G/3G/2G to sustain and improve the Voice and Data KPIs
• RF associated working knowledge of Tx and Core Nodes
• Customer Complaint Troubleshooting
• RF Parameter Tuning
• Drive Test
• Good communication skills
• Analytical Thinking
• Building Team Commitment

Must have technical / professional qualifications

• Essential : BE - Electronics/CS/IT

• Work ex : Atleast 3 - 5 years in any operator or 1st Class Vendor

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership