Job Description

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! SUMMARY Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers One of our customer has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. In order to provide the right level of service, it has been decided to build a new team within ECS. The ECS Client Delivery Management will provide an E2E service by combining HEC and CAS portfolio and will work dedicated for our customer and will operate the entire customer\'s SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). The CDM team will work on building the services according to customer needs, it will bring those services into daily operations as well as work on continuous improvement and automation of those services. Within the CDM organization we set up the Technical Service Management (TSM) team that will be responsible to operate the environments on all levels. While acting in TSM as Subject Matter Expert (SME) you will focus on your area of expertise and streamline all related activities, from planning to execution, implementation and operational support. THE ROLE

• Ensure high availability of customer service by efficient processes and by supporting service restoration in critical situation
• Work proactively in your area of expertise to optimize related processes
• Deep dive on issues including creation or support of the creation of RCAs
• Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
• Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
• Support delivery teams to perform and drive root cause analysis to completion
• Mentor and Guide junior members of the team

ROLE REQUIREMENTS

• Bachelor\xe2\x80\x99s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
• 10+ years of SAP Basis Administration and technical operations in ABAP/JAVA/HANA
• Excellent knowledge in areas like Integration, DB, Performance, MDM, ZDM, upgrade, IT bundle / SP handling etc
• Understanding of HECs operations infrastructure, processes and automation tools like SPC, TIC etc. is beneficial. Good understanding of IT operations is required.
• Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
• Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
• Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.

#SAP_J2C #SAPECSCareers We build breakthroughs together SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. We win with inclusion SAP\xe2\x80\x99s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone \xe2\x80\x93 regardless of background \xe2\x80\x93 feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 351651 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.