Job Description

you\xe2\x80\x99ll be our : Territory vehicle service manager you\xe2\x80\x99ll be based at: service centre you\xe2\x80\x99ll be Aligned with: area Vehicle service manager you\xe2\x80\x99ll be the member of: service delivery team

What you\xe2\x80\x99ll do at Ather:

• Ensure that the KPIs of the Doorstep Service teams are met, while keeping in mind great Customer Experience - at coco and doco locations
• Monitor and Control the service quality as per ather standards, through adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
• Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
• PDI (support) / Warranty Management
• Provide technical support to the local Doorstep Service team across coco an doco locations
• Plan and support service marketing activities in the city
• Support establishment of Vehicle Service set up in all launch markets
• Support Service Strategy team to document Service SOPs and Service Manual
• Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis
  

Here\xe2\x80\x99s what we are looking for:

• Experience in After Sales Operations and strong team management and collaboration skills
• You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
• A fair understanding of EV technology is a definite plus.
• Demonstrates an ability to control operational costs, improvise tools/equipment, SOPs to minimise costs.
• Demonstrate the ability to scale operations and showcase value improvement
  

You bring to Ather:

• We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
• 2-4 years of experience in managing service delivery operations (team of 20+ or multiple workshops)
  
  
  
  

COMPETENCIES:

• diagnostic skill (mechanical & electrics)
• crisis management
• service operation management skill

BEHAVIORAL

• Continuous improvement mindset
• self-motivated

PERSONAL TRAITS

• communication and team building
• critical thinking and strategy alignment