Job Description

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Goal Key Result Area Actions / Deployment
Product Training Training Module Creation & Training Calendar Product Training of Contractors/Painters/team etc - Database & Modules update.
Evolve the Training Tracker/ Calendar and incorporating audit findings to review training status
Contractor/ Painter Mapping - Coordination with PP team, dealers & contractors for billing & usage of ABG products
On Site Training to Head Painters - for Painting service sites
Technical Support Technical Inspection & Complaint Handling Conduct product sampling at site based on the requirements
Give technical support to PP team for resolving complaints
Help PS team to resolve complaints, give solutions for resolving on site issues
Product feedback to be shared with R&D.
Focus Product Establishment Trails & Implementation of new products Coordination with Marketing team for trials of new products in ABG
Audit report of the trials to be shared with the respectiveteams.
Reports Trackers - Monthly & weekly basis Report of the potential contractors/ painters in the area along with Contractor meets conducted
Audit Reports shared with R&D team for feedback and trends in the market
Customer Complaint Tracker
Training tracker - to build effective utilization of the painter academy

Skills Required