Job Description

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S. No Goal Key Result Area Actions / Deployment
1 Product Training Training Module Creation & Training Calendar Product Training of painters/team etc - Database & Modules update.
Evolve the Training Tracker/ Calendar and incorporating audit findings to review training status
Contractor/ Painter Mapping - Coordination with dealers & contractors for billing & usage of ABG products
On Site Training to Head Painters - for Painting service sites
2 Technical Support Technical Inspection & Complaint Handling Conduct product sampling at site based on the requirements
Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites
Timely issue of site warranty, conduct random checks at Painting services sites
Manage the Customer Complaints by visting sites to thoroughly investigate and address it timely.
3 Focus Product Establishment Trails & Implementation of new products Coordination with Marketing team for trials of new products in ABG
Audit report of the trials to be shared with the respectiveteams.
4 Reports Trackers - Monthly & weekly basis Report of the potential contractors/ painters in the area along with Contractor meets conducted
Audit Reports shared with R&D team for feedback and trends in the market
Customer Complaint Tracker
Training tracker - to build effective utilization of the painter academy

Skills Required