Job Description

Job Title -
Territory Manager- Consumer Durable Loan
Place of work
- Delhi, NCR
Business Unit
- Retail Banking
Function
- Retail Banking
Job Purpose:
The role entails scaling up the business for the Consumer Durable Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.
Roles & Responsibilities:
Acquisition of Consumer Durable Loan customers in the identified segment and reference generation from the specified catchment area
Grow the AUM base for Consumer Durable Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met
Collaborate with the Product Head Consumer Durable Loan to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DST's are appropriately incentivized.
Ensuring quality portfolio by minimizing delinquency and rejection
Extensive knowledge and understanding of retails assets, products and operations
Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice
Ensure the successful adoption of internal compliances & regulatory framework across the business
Managerial & Leadership Responsibilities:
Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
Create environment for team to focus on automation and digital enablement to fulfil customer's needs holistically
Attract & retain best-in class talent to meet Bank's rapid growth targets
Educational Qualifications:
Graduate - Any
Post Graduate - Any
Experience:
Minimum of 3-5 years + of experience in Sales.