Job Description

What will you do?

• Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
• Responsible for KPI delivery as per target
• Responsible for identification of improvement areas & define corrective actions
• Strength partner infra to ensure timely delivery
• Responsible for quality of installation /workmanship
• Responsible for continuous improvement in customer experience
• Responsible for process & SoP adherence
• S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
• Escalation handling for internal & external customers
• Optimum use of resources with planned productivity
• Responsible for timely material consumption
• Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience
• Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
• Improvement of Conversion, TAT, Quality of workmanship.
• Training of field resources.
• Gate meeting at defined frequency
• Visits are defined norms
  

Our Culture Code


All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture


You are an ideal FIT if you have

• BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
• In depth knowledge of broadband/FTTH
• Excellent analytical skills
• Innovative
• Collaborative Relation Skills
• Vendor Management
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Team Player.
• Customer interfacing skills.
• Effective communication/interpersonal skills