Job Description

What will you do?

• Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
• Responsible for KPI delivery as per target & action for continues improvement
• Responsible for identification of improvement areas for the circle & define corrective actions
• Responsible for quality of fault repair /workmanship in the circle
• Responsible for continuous improvement in customer experience
• Responsib+E2le for process & SoP adherence
• S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams.
• Optimum use of resources with planned productivity
• Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
• Responsible for timely material consumption
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience
• Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score.
• Co-ordinate with wiring partner to ensure timely support to field team.
• Escalation handling for internal & external customers
• Up keeping of broadband network (Cable - Copper & ODN) and Network elements
• Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
• In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
• Regular monitoring of fault repair performance, analyze customer faults for corrective actions
• Training of field resources.
• Gate meeting at defined frequency
• Visits are defined norms
  

Our Culture Code



All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture



You are an ideal FIT if you have

• BE / B Tech - ECE - with more than 3 yrs Or Diploma - ECE with more than 5 yrs of relevant work experience
• In depth knowledge of broadband/FTTH
• Excellent analytical skills
• Innovative
• Collaborative Relation Skills
• Vendor Management
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Team Player.
• Customer interfacing skills.
• Effective communication/interpersonal skills