Job Description

Job Title: Tenant Management Administrator Location: Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \'anchor\', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: To be part of a team providing 3rd line operational support for the Barclays O365/Azure Tenant, which runs services used by all Barclays colleagues worldwide. Support will include raising and implementing changes, resolving incidents, investigating and solving problem records, managing cloud identities, and supporting the on-premise infrastructure which underpin our cloud services. You\'ll be working as part of a busy, global team so you\'ll be making full use of the collaboration products that you help to support. As a senior member of the team, you\'ll also provide technical leadership and be recognised as a subject matter expert in your field. You\'ll take on some additional responsibilities for training integrating new starters and training you colleagues. You will taken on line management responsibilities for India based Tenant engineers. What will you be doing . Team leadership of circa 6 reports . Provide senior technical expertise and involvement to enable effective service delivery . Take the lead on engagement of vendors and other technical teams in GTIS . 3rd line incident support and resolution for incidents relating to the O365/Azure Tenant, including coordination of effort with Barclays colleagues and vendor partners as required. . Rapid response to major incidents with an adverse impact on Barclays colleagues, identification and resolution of underlying cause and related incidents. . Problem management of persistent issues to prevent incident reoccurrence and improve service performance and stability. . Proactive approach to continual service improvement and enhancement of the user experience. . Manage product change generated by the Microsoft Evergreen process, enabling seamless transition to avoid any negative user impact. . Understand risk, control and security responsibilities, take ownership of issues where appropriate. . Deliver break-fix, essential maintenance and product improvement changes to the highest standard and following the Barclays Change Management process. . Ensure the O365 Tenant/Azure service is resilient, including any applicable DR testing and exercises. . Champion a \'shift left\' approach to knowledge sharing amongst colleagues in 1st and 2nd line support, business champions and end users. . Provide on-call out of hours support on a rota basis. What we\'re looking for: . Experience Microsoft Azure & Office 365 platform services (Intermediate to Advanced Knowledge) . Experience of M365 / AD group and access management, RBAC, IAM . Knowledge of Security & Compliance centre, Azure Graph API & M365 . Experience of Multi factor Authentication (MFA) in relation with CA policy . Knowledge of ITIL framework and its application in a service operations environment. . Scripting capability, including PowerShell. At Barclays we\'re committed to automation of manual processes and also to people development. You\'ll either join us with skills in scripting and automation, or you\'ll be given opportunities to learn and develop these while in role. Skills that will help you in the role: . M365 Fundamentals (MS-900) . Experience on Hybrid identity Management such as with multiple AD directory sync . Experience in creating, managing Conditional Access Policy . In depth Azure AAD Connect functionality knowledge such as Sync rules, precedence etc . Experience on Role Based Access RBAC model witin Azure . Experience on Office 365 Admin Centre . Working knowledge of the M365 Product Suite including Teams, SharePoint Online and Exchange Online . Leadership and ability to motivate and inspire your colleagues Desirable skills/Preferred Qualifications: . Microsoft Enterprise Administrator Expert (MS-100+101) . Identity & Access Administrator (SC-300) . Experience of creating, testing and managing Conditional Access policies . Demonstrable experience of managing inTune, Defender and Teams policies Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. #InfrastructureEngineering

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