Job Description

Key Responsibilities

Make outbound and receive inbound calls to introduce and explain financial products to prospective and existing customers. Advise customers about mortgage loans, insurance, and home loan services; respond to queries and clearly communicate benefits. Enter and update customer details accurately within the CRM system. Follow prepared call scripts and ensure all communications are clear and professional. Meet assigned daily and monthly targets for calls and conversions. Explain documentation requirements and eligibility criteria to customers. Follow compliance guidelines and maintain confidentiality of customer information. Coordinate with internal departments to resolve queries and deliver prompt service.

Required Experience & Education

Education:

Minimum 12th Pass (Higher Secondary)

Experience:

Open to both freshers and experienced candidates

Essential Skills

Good verbal communication in English & Hindi (mandatory) Confidence, politeness, and a willingness to learn Ability to follow scripts and instructions effectively Organizational skills and the ability to handle multiple tasks Professional work ethic and positive attitude Basic computer proficiency for data entry and reporting Team-worker with the ability to work independently as needed

Preferred/Desirable Skills

Experience in telecalling or customer service roles Understanding of finance products (loans, insurance) is a plus Strong customer engagement and objection-handling abilities

Employment Details

Gender:

Only female candidates
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Good verbal communication skills in English & Hindi: 1 year (Preferred) Basic Computer Proficiency (Data entry & Reporting: 1 year (Preferred) Customer handling and service orientation, : 1 year (Preferred) Telecalling, Customer Service, or Related Roles: 1 year (Preferred) Financial Products (mortgage loans, insurance, home loans) : 1 year (Preferred) follow scripts and process flows: 1 year (Preferred) Team collaboration and time management: 1 year (Preferred) Organizational ability and multitasking skills: 1 year (Preferred)
Language:

English, Hindi (Required)
Location:

New Delhi, Delhi (Required)
Work Location: In person