Job Description

General Responsibilities:

• Answer the calls in 3 rings.

• Greet all the calls with a smile.

• Ensure all the reservations requests are reverted with 12 hours or latest by 24 hours of receiving.

• To keep all the relevant departments aware of the resort occupancy

Specific Responsibilities:

• Have in-depth knowledge of our product and competitors

• Processes reservations through e-mails, telephone, or central reservation systems referrals, sales office and travel agents

• Ensure reservation department and Front Office staffare constantly aware of availability, on request, closed dates, high demand dates, etc.

• Responds to all reservation requests and executes prompt and accurate information at all times

• Complete knowledge of the resort rates, promotions, amenities, facilities & services

• Attend all scheduled meetings as and when required

• Track and update all reservations picked up from all On-line channels- resort website, OTA, GDS, etc.

• Update No-showsand cancellationson all OTA\'s to avoid and unwanted commissions

• Ensure accurate information is updated on the PMS

• Understand and enforce resort and company credit policies.

• Proper billing instructions, credit card auth, etc are updated accurately

• All reservations are processed as per SOP within 12 hours of receiving the reservation query

• Ensure all the reservation confirmation lettersare sent for all processed bookings as per SOP

• Process retentions, no-show and cancellations as per the resort policy and procedures

• Ensure all request for amenities or transportation are updated on the PMS accurately. Details are shared with the concerned department and/or the third party

• Monitor all Tentative/ Provisional / Waitlistedbookings entered on the system and follow up done for deposits/guarantee

• Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

• Reconfirmation of all the reservations/groups as per SOP

• All reservation modifications are updated on the PMSimmediately and accurately

• Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive sellingand recommendations from external yield or revenue management systems

• Check forecasting reports based on statistics codes (Market, Source, Rate Code, etc.), reservations which are wrongly tagged should be amended

• Ensure deposit payment is taken in advance for all pay at resort reservations e.g. Direct reservation, OTA\'s (Booking.com, Expedia, etc.) Or as per the SOP

Job Types: Full-time, Regular / Permanent Salary: 920,000.00 - 932,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Required)

Experience:

• total work: 1 year (Required)
• Reservation Executive: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Speak with the employer
+91 6364901209