Job Description

It's fun to work at a company where people truly believe in what they are doing!
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Job Title: Telecommunications Administrator
Division: Class Action & Claims Solutions
Department: Contact Center
Location: Hyderabad, India
Reports To: Contact Center Manager, India
Position Summary
This position is directly responsible for overseeing the design, and implementation of complex IVR call flows and provides technical support for our telephony system and for all Contact Center functions including but not limited to reporting, quality assurance, keeping up-to-date documentation for all new implementations and process changes, as well as performs research to resolve hardware/software related issues.
Essential Duties and Responsibilities

• Monitor real time system performance
• Develop and program IVRs to meet our client’s expectations
• Ensure established timelines are met
• Document processes and call flows
• Develop and deliver phone reporting
• Oversee maintenance and service upgrades to our telephony system
• Troubleshooting phone related issues

Job Qualifications and Requirements
The position requires excellent verbal and written communication skills. Critical thinking skills and the ability to efficiently gather and process information in a fast- paced environment are required. The ideal candidate would have obtained a Bachelor’s degree in electrical or electronic engineering, mechanical engineering, business administration, or have equivalent training/work experience in related field.
Specialization in telecommunications, electronic telecommunications systems and the design, and knowledge of construction and maintenance of municipal communications system are also helpful.
Experience with TalkDesk , Genesys, or cloud based phone system preferred .
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.