Job Description

Software Engineer
Chennai, India or Bangalore, India

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.


We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

Anthology brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide eLearning, IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.

The Telecommunications Engineer will report to the Manager of Telecom and will provide installation, administration and support services for the corporation's Avaya VoIP systems, integrated voice and data network and related technologies including MPLS and SIP. Implement, tune, configure and upgrade telecommunication systems and network ensuring optimal performance. Monitor network performance, security, capacity and provide proactive recommendations to ensure proactive provisioning.
The Telecommunications Engineer will play an integral role in the success of the group.

Specific responsibilities will include:

• Designing and implementation of telecommunications systems and changes throughout the organization in conjunction with the Manager of Telecom
• Performing adds/moves/changes and performs preventative maintenance on telephone systems (Avaya voice mail, Avaya ACD system and Avaya Voice Portal systems)
• Project Managing and owning the success or failure of the implementation of telecommunications networks and services, such as MPLS, PRI, ISDN, VOIP, etc.
• Reviewing and carrying out telecommunications system work request.
• Overseeing the troubleshooting and is the owner of telecommunications problems and notifies outside vendors if required.
• Supervising the work of vendor technicians to assure compliance with specifications and agreed-upon levels of service. Identifies variances or service inadequacies to appropriate vendor representatives and works with vendors to resolve problems.
• Reading technical journals and/or manuals, attends vendor seminars and appropriate professional development workshops to learn about the maintenance and use of emerging computer hardware, software, telephony and network systems.
• Procuring equipment and maintaining inventory levels at standards.
• Maintaining telephone records and procedures and is the responsible owner for such information/documentation.
• Planning for and designing systems for future growth

The Candidate:
Required skills/qualifications:

• Associate degree in information systems/computer science or equivalent experience preferred
• 3-5 years experience in telecommunications support
• Knowledge of a range of VoIP Systems including Avaya
• Ability to communicate technical information to non-technical personnel
• Ability to install, configure, and maintain VoIP Systems and related hardware and software
• Knowledge of VoIP Systems, applications, procedures, and techniques
• Knowledge of SIP trunking and routing
• Ability to identify and resolve Telephony System malfunctions and operational problems
• Ability to troubleshoot circuits, local loops and drops with Vendors
• Ability to provide technical training to end users
• Ability to learn and support new systems and applications
• Strong written and verbal communication skills
• Ability to work in a team-oriented environment

Preferred skills/qualifications:

• Ability to manage multiple job tasks at one time
• Attention to detail
• Ability to adapt to change
• Ability to manage stress appropriately
• Able to build a positive work environment across many sites and influence leaders outside of direct responsibility

The Office:
We have an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.

• Located on OMR, the IT corridor of South Chennai
• Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
• Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn
• Office provides lunch and snacks on all working days
• Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
• Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
• ISR Team actively engages employees in contributing to various local charities

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.