Job Description

Job Summary

The Telecalling Supervisor will be responsible for overseeing the telecalling team, ensuring achievement of daily/weekly/monthly targets, monitoring call quality, and guiding team members to improve performance. The role requires excellent communication, leadership, and coaching skills to maintain high productivity and customer satisfaction.

Key Responsibilities

Supervise day-to-day activities of the telecalling team. Allocate call lists, set daily/weekly targets, and monitor achievement. Motivate, guide, and train team members to improve performance. Monitor live calls and recorded calls to ensure

quality standards

. Handle escalated customer queries and provide quick resolutions. Prepare daily/weekly/monthly reports on team performance. Maintain discipline, attendance, and adherence to calling scripts/processes. Coordinate with sales/marketing teams for lead updates and campaigns. Conduct regular performance reviews and provide feedback.

Key Skills & Competencies

Strong

communication and interpersonal skills

. Leadership and

team management

abilities. Target-oriented with good

analytical and problem-solving

skills. Knowledge of

CRM tools, telecalling scripts, and reporting systems

. Ability to motivate and manage a diverse team under pressure.

Qualifications & Experience

Graduate in any discipline (preferred in Business/Commerce). 2-5 years of experience in telecalling / telesales, with at least 1 year in a supervisory role. Proficiency in MS Office and call management software. Fluency in English, Hindi, and Bengali
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person