Job Description

Manage large amount of incoming & outcoming calls Generates Sales Lead Provide accurate, valid & complete information by using the right method/ tools Meet personal/ customer(patient) service team sales targets & call handling quotas Handle complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution Keep Records of customer (patient) interactions Follow communication procedures, guidelines & policies Take the extra mile to engage customers(patient) To look for opportunities to improve revenue generating activities as well as improve operational efficiencies within the department To prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks To provide satisfactory resolutions to customer(patient) issues escalated from the Contact Centre Agents Ensures employees have appropriate training and other resources to perform their jobs. Setting targets for both individuals and teams Measuring the performance of both individuals and teams Offering Advisors guidance and feedback Being responsible for performance management Identifying areas of underperformance Creating performance improvement plans Creating and maintaining a positive cultureJob Type: Full-timeSalary: ?15,000.00 - ?26,873.25 per monthBenefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mumbai, Mumbai Suburban - 400071, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Marathi (Preferred)
• English (Preferred)