Job Description

A telecaller job description includes making and receiving phone calls to interact with customers for sales, lead generation, or customer support. Key duties involve promoting products/services, answering inquiries, resolving complaints, and maintaining accurate customer records. Strong communication and persuasion skills are essential for success in this role.
Responsibilities
Outbound Calls:
Make calls to potential and existing customers to sell products or services, generate leads, or follow up on sales.
Inbound Calls:
Answer incoming calls from customers to address their questions, handle complaints, or provide support.
Customer Interaction:
Explain product features, benefits, and pricing, and persuade customers to make a purchase or take a specific action.
Information Gathering:
Collect customer information, understand their needs, and gather feedback to help improve services.
Record Keeping:
Maintain accurate and detailed records of all customer interactions, sales, and follow-up actions.
Sales & Support:
Process orders, resolve issues, and work towards achieving sales targets set by management.
Key Skills
Communication:
Excellent verbal and written communication skills are crucial for interacting with customers.
Persuasion:
The ability to persuade customers and negotiate effectively is a key component of the role.
Problem-Solving:
Strong problem-solving skills are needed to handle customer complaints and inquiries.
Organizational Skills:
Good organizational and time management abilities are necessary for handling multiple tasks and maintaining records.
Tech Savvy:
Must be able to use call center software and CRM systems to manage customer data.
JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - DIMPAL
Number - +91 91099 99669

Skills Required