Job Description

A telecaller job involves making and receiving calls to promote products, generate leads, provide customer support, or conduct surveys, requiring strong communication, persuasion, and data management skills to meet sales targets and ensure customer satisfaction. Key duties include making outbound calls to potential clients, handling inbound inquiries, resolving issues, updating customer records in a , and collaborating with sales teams. Essential qualifications include excellent verbal communication, persuasive skills, active listening, basic computer literacy, and the ability to manage rejection.
Key Responsibilities
Outbound Calls:
Initiate phone calls to potential or existing customers to promote products or services, generate leads, or schedule appointments.
Inbound Calls:
Respond to customer inquiries, provide detailed information about products and services, and address concerns or complaints.
Sales and Lead Generation:
Persuade customers to make purchases, follow up on leads, and meet daily or monthly sales targets.
Customer Service:
Resolve customer complaints, provide solutions, and maintain positive customer relationships.
Record Keeping:
Maintain accurate records of customer interactions, update customer information in databases or CRM systems, and document call details.
Team Collaboration:
Work closely with sales, support, and marketing teams to align strategies and improve customer experience and campaign effectiveness.
Market Research:
Conduct market research to understand customer needs and market trends.
Required Skills and Qualifications
Communication Skills:
Excellent verbal communication, active listening, and interpersonal skills to engage with customers effectively.
Persuasion & Negotiation:
Strong persuasion, negotiation, and confidence to drive sales and conversions, as well as the ability to handle rejection professionally.
Technical Skills:
Basic computer skills for data entry, record-keeping, and familiarity with CRM tools and telephone systems.
Problem-Solving:
Ability to understand customer needs, identify issues, and offer appropriate solutions.
Adaptability:
Capacity to adjust speaking approaches and handle challenging situations and diverse customer types.
Time Management:
Ability to handle multiple calls efficiently and manage time effectively.
Educational Background:
A high school diploma or equivalent is often sufficient; prior experience in a similar role is beneficial.
JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - DIMPAL
Number - +91 91099 99669

Skills Required